Aventura Help Center and FAQs

How can I contact Aventura Clothing Customer Service?

Aventura Clothing customer service representatives are available to assist you by live online chat, phone, or email Monday-Friday, 6 AM – 4 PM PST. To contact us click here.

 

Can I pay with PayPal?

Absolutely! PayPal is one of the payment methods we accept at checkout. To pay by PayPal, once you've selected all the items you'd like to purchase, you can checkout via PayPal by selecting the yellow PayPal Checkout button from your cart.

From there you'll be directed to login to your PayPal account before selecting from your preferred payment methods and shipping addresses associated with your account. Once those are selected, you will be redirected back to the Aventura Clothing checkout. Here you will be able to confirm everything is correct and finalize your order. Once your order is placed, you'll receive your Aventura Clothing order confirmation email as well as your PayPal receipt at the email address linked to your PayPal account.

You can also pay by PayPal during the checkout process from the last step of checkout. Simply select PayPal in the Payment Info section of checkout and you'll be directed to login to your PayPal account to coordinate payment. If you check out with PayPal this way, your shipping information will be collected during the Aventura Clothing checkout process.

 

Why is the color of my product different in person from what I saw on your website?

We make every effort to display our clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to monitor color variations. Customer service would be happy to answer any questions you may have about our products while you are shopping. You can contact customer service easily through live chat or by calling 1-800-921-1655. We also offer a return/exchange policy if you are not satisfied with your purchase. For more details, please visit our returns page here.

 

How can I find an item online that I saw in a store?

You can find an item in our online store by entering the item's name, item number or description in the search box at the top right of our website. Once the information is entered, click the magnifying glass and your results will populate.

 

How can I get a catalog mailed to me?

We are not currently printing a catalog. You can sign up for our weekly newsletter at the bottom of this page to get the latest updates on our products.

 

Does Aventura Clothing have an email list? How can I start receiving emails?

Yes, Aventura Clothing does have an email list. To sign up, enter your email address at the bottom of this page.

 

Where can I leave a review about an item I purchased?

To leave a review, photo or video on a previously purchased item, navigate to the product page for your item on aventuraclothing.com, and scroll down to the reviews tab. Click "Write a Review" at the top right. These reviews help other customers in choosing the best products for them. We’re always happy to hear your feedback!

 

When writing your review, keep in mind:

    • Focus on the product and your experience with the product
    • Provide details about why you liked or did not like the product

 

I have comments to make about your products, where may I send them?

We love to hear your feedback, good or bad. Send your comments and suggestions to [email protected].

 

Can I order from Aventura Clothing if I live in Canada?

Yes, you can order online from our website or contact our distributor in Canada for a retail location in your area.
Sportables | Phone: 800-563-2746 | Email: [email protected].

 

Does Aventura Clothing sell gift certificates/gift cards?

Not at this time.

How do I open a Aventura Clothing account?

Welcome to the Aventura family – we’re so excited to have you here! You can open an Aventura Clothing account here. Enter your information in the fields provided. Once your account is active, you’ll be able to enjoy an even better shopping experience:

  • Sign up for our newsletter – you’ll be the first to hear about our sustainability efforts, new styles, sales and more
  • Save your billing and shipping addresses for a convenient and easy checkout process on your next order
  • Easily access the status of an open order or access your past orders
  • Earn rewards redeemable towards future purchases with our Rewards program
  • Leave reviews on purchased items to help other Aventura customers find the perfect style for them

 

Why can't I login?

Here are some tips + tricks to help if you're having trouble logging in to your Aventura Clothing account.

Forgot your password?
You can log in with your email address. If you forgot your password, get a new one here. Enter the email address associated with your Aventura Clothing account, and we'll send you a reset password link.

Password isn't working?
Request a new password here.

Didn't receive your reset password link?
Check your spam folder and add Aventuraclothing.com to your safe list. You should receive the password reset notification email within a few minutes, but it can take up to 15-20 minutes. Check back a little later if you don't receive it right away.

No record of an Aventura Clothing account?
If you don't have an account and would like one, you can open one here.

If you aren't sure, try requesting a new password here. If you have an account, a reset password link will be emailed to you. If you don't have an account, we'll let you know there's no account under that email address and you can sign up for an Aventura Clothing account.

How can I reset my password?

  • Navigate to the Sign In page on Aventuraclothing.com
  • Click “Forgot your password?” next to the sign in button
  • Enter your email address in the space provided and click reset password
  • If you have created an account in the past with the email address you entered, you will receive a password reset email. (If you don't receive this e-mail, please check your junk mail folder or contact Customer Service for further assistance).
  • Check your email for the reset link. (If you have ad blockers or pop-up blockers enabled on your browser, we recommend disabling them for this process).
  • Open your email from Aventura Clothing and click “Set a New Password”.
  • Enter your new password in the fields provided and click “Continue”
  • You will see a message in green confirming “Your password has been successfully updated.” You will receive an email confirmation as well.

You will now be able to enter your email address and new password and log in to your account.
If you didn't receive a password reset email:

  • Check your junk or spam folder to see if the link ended up there.
  • You might not have an Aventura Clothing account set up. Try creating a new account using your email address.

If you are still unable to reset your password, please contact Customer Service.

 

Where do I find my order history?

Want to review a past order? Having an Aventura Clothing account makes it easy to see all your orders. When you log in to your Aventura Clothing account and place an order, your order history is saved in your account and you’ll earn reward points for each purchase you make.

To access your order history, log in to your Aventura Clothing account and go to Account in the menu on the top right-side of the page. On the Account page, select the Orders tab to see all the orders placed while logged in. Click on the order number to view the order details.

 

How do I subscribe or unsubscribe from the newsletter?

Subscribe to the newsletter
You can log into your Aventura Clothing account, go to your Account Settings and check the Exclusive Offers box at the bottom of the page or you can sign up at the bottom left of this page. The Aventura Clothing newsletter gives you some great new information about new releases, sales and other exciting news.

Unsubscribe to the newsletter
If you'd like to unsubscribe, there are two options. You can log into your Aventura Clothing account, go to your Account Settings and uncheck the Exclusive Offers box at the bottom of the page or unsubscribe using the link at the bottom of your newsletter. Please allow 24 hours for your email address to be fully unsubscribed from our newsletter list. You can also email Customer Service at [email protected] and ask to be unsubscribed.

 

How do I update info in my account?

If you'd like to make any updates to your account, we made it easy to update any information from your Account settings page. Simply log in to your Aventura Clothing account, and go to Account Settings on the top right-side of the page to access your Account settings (Name, Email address, Phone number, Password). If you need to update an address, go to Addresses to edit, delete or add an address.

How can I place an order with Aventura Clothing?

Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping cart using the "Add to Cart" button. When you are ready to check out, click on the shopping cart in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.

Can I place an order by phone?

While orders are typically placed online, if you are having trouble placing your order or are unable to order online, Customer Service will be happy to assist you. Contact us here.

Do I need an account to place an order?

Nope! You are welcome to place an order without having to create an Aventura Clothing account. No sign-up or login is required to order.

 

Which forms of payment do you accept?

We accept all major credit cards (Visa, MasterCard, American Express and Discover), PayPal, Pay Later and Apple Pay. Debit cards are also accepted. They must be connected with Visa or Mastercard and processed as a credit card. Pay Later is not currently available to residents of Missouri, Nevada, New Mexico, North Dakota, Wisconsin, or any U.S. Territories.

We do not accept checks, money orders, or CODs. All prices are in U.S. currency. For your protection, we require that the billing telephone number and the billing address match the address that is on file with the debit/credit card issuing bank.

 

When will my card be charged?

As soon as your order is placed, your payment method will be charged for the items ordered. If you decide to cancel your order or request changes once your order is placed, a refund will be issued for the charge. Depending on your payment method, you may see the transaction as pending for a day or two before the charge posts to your payment account.

 

How long will it take to process my order?

Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays will ship out on the next business day. Transit time is measured in business days which are Monday through Friday (excluding holidays).

Orders with expedited shipping must be placed before 9:00 AM PT, Monday through Friday, to be processed for same-day shipment.

 

Why didn’t I receive my order or shipping confirmation email?

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder.

 

Can I cancel or make changes to my order after placing it?

Our top priority is to ship your order quickly. Once an order is placed, we begin processing it immediately. Since your payment information is charged when the order is placed, we are unable to make changes or cancel an order after it has been submitted.

 

Order Status

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. You can also log in to your aventuraclothing.com account to view your order information.

 

How do I track my order?

To track your order, log in to your aventuraclothing.com account. Go to Orders, click on the order number for the order you would like to track. Shipping details will be provided on the lower right side of the page. You can click on the tracking number to track your order.

 

How long will it take for my order to arrive?

Delivery times can vary depending on the carrier and delivery location. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.

Free shipping can take up to 4 business days to arrive. Faster shipping options are available during checkout; please see our Shipping Information page here for full details and transit times.

 

What is your price adjustment policy?

If an item purchased on aventuraclothing.com goes on sale within 14 days of the shipping date, we’ll refund you the difference. Please contact Customer Service, we’ll be happy to help!

 

Do you offer a guarantee?

All products are guaranteed from defects for a full year from the date of purchase with a proof of purchase. Guarantee does not cover normal wear and tear. Please call us at 1-800-921-1655 for questions. New, unworn and unwashed items may be returned within 90 days of purchase. For more details, click here for our returns / exchange policy.

 

Can I send a gift with no receipt included?

Yes! When sending a gift, enter a message in the “Order Comments” field on the shipping information page during checkout and a card will be included with your message on it. ("Happy Birthday! Love Mary") The invoice will not be included in these shipments.

 

Have a Discount Code?

You can enter a discount code in your cart before checkout. Discounts will be reflected at checkout. Depending on the discount code you are using, not all items may eligible for a discount with your discount code. Eligibility can vary by style, color or season and can change at any time.

  • Shipping fees are excluded. Certain discount codes cannot be applied to Web Specials or sale items.
  • Discount codes available for a limited time cannot be applied to past orders. Be sure to check that your code is valid.
  • We recommend copying and pasting to avoid any typos.

 

Why was my payment declined?

There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted

Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.

Why didn’t I receive my order confirmation or shipping confirmation email?

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder. If you did not receive the email confirmations you may have mistyped your email address associated with you order. Contact Customer Service for assistance.

 

When will my order ship?

Our warehouse is located in Northern Nevada. We ship orders between 8am and 3pm (PST) Monday through Friday. All orders are shipped within 2 business days unless otherwise noted. Orders placed before 9:00 AM PST (Noon EST) usually ship out the same day.

 

Why didn’t my order qualify for free shipping?

If a rewards redemption or discount code brings the net order value below $79 you will be charged shipping and any sales tax from shipping.

 

Order Status

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. You can also log in to your aventuraclothing.com account to view your order status and tracking information.

 

How do I track my order?

Log in to your account at aventuraclothing.com. Go to the Orders tab. Click on the order number for the order you would like to track. Shipping details will be provided on the lower right side of the page. You can click on the tracking number to track your order or copy and paste it on the carrier’s website. You can also sign up on the carrier’s website to receive updates while your package is in transit.

 

How long will it take for my order to arrive?

Delivery times can vary depending on the carrier and delivery location. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.

Free shipping can take up to 4 business days to arrive. Faster shipping options are available during checkout; please see our Shipping Information page for full details and transit times.

 

How can I sign up for delivery text messages or alerts?

Aventura Clothing is not able to provide delivery information for packages that have left our warehouse. If you would like to be notified by the carrier when they expect to deliver your package, you can sign up for notifications by text or email on the carrier’s website at either USPS.com or UPS.com

 

Does Aventura clothing ship internationally?

International shipping is limited to Canada only.

 

What are your shipping and handling charges?

We offer FREE Priority US shipping on orders over $79. Products ordered with priority shipping normally arrive within 3-4 business days after your order is shipped. 2-Day and Next-Day shipping is available for an additional charge. Free shipping applies to the NET amount of your order. Click here for more information.

 

Why haven't I received my order yet?

If your order hasn't arrived by the time you think it should have, here are some steps you can take:

  • Check Your Order Status

You can start by checking your Order Status. Your Order status page will provide you with your order status (whether your order is being processed or has shipped) and will include a link with your tracking details.

  • Review the Tracking Details

If your order has shipped, you'll have a tracking number for your shipment. If your order shipped via USPS Priority you can track your package at USPS.com. If your order was shipped UPS 2nd Day or Next Day, you can track any UPS shipments at UPS.com/Tracking

 

USPS Shipping

If your USPS tracking number has not updated in several days, or if it shows the order as delivered and you haven't received it, check with your local post office to see if they may be holding the order. It's also a good idea to check outside your home. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. Please ask any other individuals at the location if they might have received the package for you. Many times, a lost package was simply received and set aside by someone else and then forgotten.

 

International Standard Shipping

Keep in mind, some international shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 1 to 3 weeks, but can take up to 5 weeks for delivery. If you still don't have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order.

 

UPS Express Shipping

If your order was shipped via UPS, contact UPS Customer Support for more information: 1.800.PICK.UPS (1-800-742-5877)

What is the return policy?

We have a 90-day return policy. Some exclusions apply. For more details, please visit our returns page here.

 

Need a return label or return form?

If you did not receive the return label or have misplaced it, simply contact Customer Service and we will email you a new one promptly.

CLICK HERE TO PRINT A RETURN FORM

 

Can I return an item using my own label?

Yes. You can use your own label to send in your return. For your protection, you may wish to insure your return package and keep a record of your tracking number. In this case, the return shipping fee would not be applicable and you would receive a full refund for the item(s) you return.

Complete the return form on the back of your packing slip and send it along with the merchandise you wish to return to:

Aventura Clothing
1415 Greg Street Suite 101
Sparks, NV 89431

 

How can I track my return?

If you need to track your return, you can make a note of the tracking number on your return label and track it on UPS.com or contact Customer Service.

 

How long will it take for Aventura Clothing to process my return/refund?

Return processing typically takes 7-10 business days after the package is delivered to our warehouse.

During peak times (holidays, sales, special events, etc.) it can take longer than normal to process. If you’ve provided us with an email address, we’ll email you once your return has been received and your credit has been processed.

Once completed, it may take your bank an additional 2-7 business days to post the refund to your account.

 

How will I get my refund?

Aventura Clothing does not offer store credit. All refunds are applied back to the method of payment used to make the original purchase. If you use a disposable gift card, please have the original card available if you plan to return an item. It may take your bank an additional 2-7 business days to post the refund to your account.

 

Exchanges

For credit card security purposes, exchanges are made in two steps: returning and re-ordering. A new order will need to be submitted and charged to your credit card.

 

How do I exchange a gift?

Exchanges are made in two steps: returning and re-ordering. You may return new, unworn, unwashed items within 90 days. A pre-paid shipping label is included in your package for your convenience. A packing slip with a return form on the back is also included. At the bottom of the return form is an area, "How to return gifts", please be sure to complete this area of the form with your information. You can use the blank space at the bottom to let us know what you would like instead.

 

Do you offer a guarantee?

All products are guaranteed from defects for a full year from purchase date with proof of purchase. Guarantee does not cover normal wear and tear. Please call us at 1-800-921-1655 for questions. New, unworn and unwashed items may be returned within 90 days of purchase. Click here for our returns & exchanges policy.

 

How can I send back an item that is defective?

You have one year from date of purchase to return an item that has a manufacturer defect. Items must be in clean condition. The guarantee does not cover normal wear and tear. Send item to:

Aventura Clothing
1415 Greg St Suite 101
Sparks, NV 89431

What are Loyalty Reward points?

Aventura customers get reward points for every dollar spent on eligible purchases. You are automatically enrolled when you create your Aventura Clothing account. Rack up even more points by following us on social media. Terms and conditions apply. For details click here.

 

How do I earn Loyalty Reward points?

There are several ways in which you can earn Loyalty Reward points to save on your next purchase from Aventura Clothing.

  • Shopping on Aventuraclothing.com
  • Liking us on Facebook
  • Following us on Instagram
  • Celebrating your birthday
  • Leaving a review or answering a question

For details click here.

 

How will I receive my Loyalty Reward points?

When shopping on Aventuraclothing.com points will be available in your account immediately after your purchase is complete. For details click here.

 

How can I check my Aventura Loyalty Rewards balance?

To check the balance of your Loyalty Rewards, sign in to your Aventuraclothing.com account and navigate to the Loyalty Rewards page. You will also see a green Loyalty Rewards notification bubble in the bottom left of the site. You must be logged in to view the latest reward points information.

For other questions about our Loyalty Rewards program please visit the Loyalty Rewards page or contact Customer Service

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