FREE SHIPPING ON ALL ORDERS OVER $79*

ORDERING ONLINE

FAQs

How can I contact Aventura Customer Service?
Aventura Clothing customer service representatives are available to assist you Mon - Fri, 6am - 4pm PST. To contact us by email or telephone, please click here.


How can I place an order with Aventura Clothing?
Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping bag using the "Add to Bag" button. When you are ready to check out, click on the shopping bag in the upper-right corner of your screen. You may then review the items in your shopping bag, remove or add more items, and then go through our secure checkout process to purchase the items in your shopping bag.
Canadian Customers: Sportables represents Aventura Clothing in Canada. Please contact them for a retail location in your area. Phone: 800-563-2746 • Email: [email protected]
For information on ordering by phone, fax, or mail, please click here.


What are your shipping and handling charges?
We offer FREE Priority US shipping on orders over $79. Products ordered with priority shipping normally arrive within 3-4 business days after placing your order. Two-day, next day and international shipping are available for an additional charge. Free shipping applies to the NET amount of your order.
Click here for more information.


What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express and Discover) on our web site, as well as over the phone (sorry, no checks, money orders, or CODs with mail orders.) All prices online are shown in U.S. currency. We no longer accept checks.
For information on ordering by phone, fax, or mail, please click here.


What is your guarantee and returns policy?
Everything we sell is fully guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 90 days for a prompt and courteous exchange or refund of your purchase price. In addition, all products are guaranteed from defects for a full year. For more information on processing returns and exchanges, please click here.


How can I send back an item that is defective?
You have one year from date of purchase to return an item that has a manufacturer defect. Items must be in clean condition and does not cover normal wear and tear. Send item to:

Aventura Clothing
1415 Greg St Suite 101
Sparks, NV 89431


Does Aventura Clothing sell gift certificates/gift cards?
Not at this time.


Can I send a gift with no receipt included?
Yes! When sending a gift, enter a message in the “Gift Message” field on the Shipping Info page during checkout and a card will be included with your message on it. (Like "Happy Birthday! Love Mary") The invoice will not be included in these shipments.


Why is the color of my product different in person from what I saw on your website?
We make every effort to display our clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to monitor color variations. Customer service would be happy to answer any questions you may have about our products while you are shopping. You can contact customer service easily through live chat or by calling 1-800-921-1655. We also offer a return/exchange policy if you are not satisfied with your purchase. Please see our returns and exchanges page for more details.


How can I get a catalog mailed to me?
We are not currently printing a catalog. You can sign up for our weekly newsletter at the bottom of this page to get the latest updates on our products.


Does Aventura Clothing have an email list? How can I start receiving emails?
Yes, Aventura Clothing does have an email list. To sign up, enter your email address at the bottom of this page.


Is it safe for me to order online?
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
For more information on our privacy and security policies, please click here.


Where can I find more information about the Loyalty Rewards Program?
For more information on our Loyalty Rewards Program, please click here.


ORDERING ONLINE

Returns

If you are not satisfied with your purchase, you may return new, unworn items within 90 days for a refund of your purchase price (receipt or invoice required). A pre-paid shipping label is included in your package for your convenience. You will not be charged for the use of this label if you need to exchange your item for another; however if you return an item for a full refund without an exchange, $6.95 will be deducted to cover the use of our pre-paid shipping label. If you did not receive this label or have misplaced it, simply call our Customer Service Department at 1-800-921-1655 Mon - Fri, 6am - 4pm PST and we will mail you a new one promptly.


CLICK HERE TO PRINT A PDF RETURN FORM

Credits:

All refunds are credited back to the card used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Any refunded amount will be credited to your card as soon as we have processed your return. Please allow one billing cycle for the credit to be issued.


Exchanges:

For credit card security purposes, a new order will need to be submitted and charged to your credit card.


Note:

While we strive to process all returns within one week of receipt to our warehouse, please allow up to 14 business days (21 days during the Holiday Season) for your return or exchange to be processed. For your protection, you may wish to insure your return package.

Complete the return form on the back of your invoice and send it along with the merchandise you wish to return to:

Aventura Clothing
1415 Greg Street Suite 101
Sparks, NV 89431


Price Adjustments:

We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-921-1655, or send an email to [email protected] within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original form of payment.

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