RETURNS & EXCHANGES
If you are not satisfied with your purchase, you may return new, unworn items within 90 days for an exchange or refund of your purchase price (receipt or invoice required). A pre-paid shipping label is included in your package for your convenience. You will not be charged for the use of this label if you need to exchange your item for another; however if you return an item for a full refund without an exchange, $6.95 will be deducted to cover the use of our pre-paid shipping label. If you did not receive this label or have misplaced it, simply call our Customer Service Department at 1-800-921-1655 Mon - Fri, 6am - 4pm PST and we will mail you a new one promptly.
CLICK HERE TO PRINT A PDF RETURN FORMCredits:
All refunds are credited back to the card used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Any refunded amount will be credited to your card as soon as we have processed your return. Please allow one billing cycle for the credit to be issued.Exchanges:
For credit card security purposes, we create a new order and charge it to your credit card. Once the returned items are processed, we will issue credit back to the original credit card.Note:
While we strive to process all returns within one week of receipt to our warehouse, please allow up to 14 business days (21 days during the Holiday Season) for your return or exchange to be processed. For your protection, you may wish to insure your return package.
Complete the return form on the back of your invoice and send it along with the merchandise you wish to return to:Price Adjustments:
1415 Greg Street Suite 101
Sparks, NV 89431
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-921-1655, or send an email to [email protected] within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original form of payment.